Refund Policy

1. About This Refund Policy

This Refund Policy explains how refunds and cancellations may be handled for Build118 memberships, paid services, advertising, promotional services and other paid products.

This policy is subject to the specific terms provided when a service is purchased and to any statutory rights that apply.

2. Consumer Rights

Nothing in this policy is intended to remove or restrict any statutory rights that consumers have under applicable law.

Where consumer cancellation, refund or service rights apply, Build118 will comply with those requirements.

3. Memberships and Paid Services

Refund eligibility may depend on the type of membership or service purchased, the date of purchase, whether the service has started, the nature of the service and the terms presented at checkout or purchase.

Where a specific service has its own cancellation or refund terms, those terms will apply alongside this policy.

4. Cancellation Requests

Where cancellation is permitted, requests should be sent to contact@build118.co.uk or the contact method specified when the service was purchased.

Please include the account or business name, the service concerned and the reason for the request where relevant.

5. Services Already Provided

Where a paid service has already been substantially provided, completed or made available, a refund may not be available except where required by law or expressly agreed by Build118.

Where a service is defective or has not been provided as agreed, Build118 will consider the appropriate remedy in accordance with applicable law.

6. Membership Renewals

Where memberships renew automatically or have a defined renewal period, the renewal terms will be provided at the time of purchase.

Cancellation of a future renewal does not necessarily create a refund for a membership period that has already begun, except where required by law or the applicable agreement.

7. Advertising and Promotional Services

Advertising, featured listings, event promotion and other promotional services may be subject to specific booking periods and conditions.

Where a promotional service has already commenced or been delivered, refunds may be limited except where required by law or expressly agreed.

8. Duplicate or Incorrect Payments

If you believe you have made a duplicate payment or been charged incorrectly, contact accounts@build118.co.uk with the relevant payment or invoice details.

Where a genuine duplicate or incorrect charge is identified, Build118 will take appropriate steps to correct it.

9. Approved Refunds

Where a refund is approved, it will normally be returned using the original payment method where reasonably possible.

Processing times may depend on the payment provider or bank.

10. BACS and Purchase Order Payments

For payments made by BACS or under a Purchase Order, refund arrangements may require additional processing. Contact accounts@build118.co.uk with the relevant invoice and payment details.

11. Contact

For refund and cancellation queries: contact@build118.co.uk

For accounts and payment queries: accounts@build118.co.uk

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